Customer acceptance of humanoid robots in hotel reception services: A study of future
hospitality trends
Ngoc-Hong Duong, Duong-Chau-Nghi Nguyen, Ngoc-Di-An Luong, Phan-Nam-Anh Nguyen, Thi-My-Tam Nguyen and Vo-Yen-Tho To
African Journal of Hospitality, Tourism and Leisure, Scopus Q2
This study investigates the factors influencing customer acceptance of humanoid robot receptionists in hotels, focusing...